TROUBLESHOOTING , FAQ, & DOCUMENTATION
official documentation coming soon!
learn more in the FAQ
Since the software has been released, a few people have been kind enough to contact us with issues they’ve had running the software. We’ve decided to compile a troubleshooting guide with fixes for these issues! If your problem is not on this list, please contact us or write something in the forums to let us know! We’ll do our best to reply to you quickly with a solution.
MUSIC_SDP OSX TROUBLESHOOTING
I updated my version of Music_SDP and I now I can't save projects, boards, audio files, etc...
If you downloaded a new version of Music_SDP and had to install a new version of Java… there may be a Java issue on your computer, which is probably caused by having multiple versions of Java installed at the same time.
Weirdly enough, this can actually be fixed by installing one more version of Java! Install Java Developers Kit 8 (or later) and this should fix your problem! http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html
The program never gets past the "Loading Music_SDP" screen
If you can’t get past the “Loading Music_SDP” message, this means that you need to install Java. There are two versions that will work: Java Runtime 8, and Java Developers Kit 8. We recommend Java Developers Kit, which also removes other possible issues. Download JDK 8 here: http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.html
MUSIC_SDP WINDOWS TROUBLESHOOTING
I Can't Save Projects or Copy Audio Files!
Music_SDP’s project saving system relies on Java Runtime 8 or Java Developer Kit 8to communicate with your computer. If you do not have Java Runtime or JDK installed, you will need to visit the official Java webpage to download and install the newest version.
The downloader can be found at the Oracle website here:
Once Java has been installed, run Music_SDP again and make a new project. This time, your project folder should appear in the correct location and you should have no trouble saving and copying files into the folder from inside Music_SDP!
I Have Java Installed and I STILL Can't Save Projects or Copy Audio Files!
To fix the problem, re-install Music_SDP, but install it anywhere on your computer BUT the Program Files folder. It will run fine from the C root directory, and it’ll also run fine from your Documents folder or even your Desktop.
We are really hoping to fix this problem in the future, but we’ll need someone who knows how to use Java to help us build a script to fix this issue. If you think you can help, please reach out to us!
Avista Antivirus tells me that there's a trojan horse on the installer!
The computer that is used to build Music_SDP and create the installer has McAfee Antivirus Plus installed, and the installer gets scanned before being uploaded to the internet. The computer gets scanned regularly, and is kept clean from any viruses that may infect the installer.
When I try to run Music_SDP, I get the message that I'm missing ||MSVCR120.dll||
In order to correct this issue, go to the official Microsoft website and re-download Visual Studio: https://www.microsoft.com/en-us/download/details.aspx?id=40784
Once the file is downloaded, run the installer, and choose the option to “repair” your installation.
After the installation is repaired, Music_SDP should work.
MUSIC_SDP OFFICIAL FAQ
1. What is Music_SDP?
2. Is MSDP useful for the genre of music I make?
3. Will MSDP have a traditional DAW sequencer in the future?
4. Can I request a feature, or suggest an improvement?
5. Is this just a redesign of BEAP/ppooll? What makes Music_SDP different from these Max toolboxes?
Specifically, Music_SDP stands out because it doesn’t require the user to own Max in order to use any part of the system. Music_SDP is available as a stand-alone application, and is a complete creation system, providing all of the tools to create and manipulate your sounds. Both BEAP and ppooll require Max to work, and still require some slight knowledge of programming to use, but Music_SDP can be useful to people who never want to connect a single cable in Max or make a single object. Unique to MSDP is the fact that it doesn’t rely on externals, and is constantly maintained with the most recent version of the language. These differences, combined with the fact that Music_SDP works as a standalone, helps to ensure that the software can continue to develop into the future. Even if Max changes so much that Music_SDP must depend on old versions of the code, new builds can still be made and will continue to work as a standalone for both Windows and OSX.